I didn't receive an email, what should I do?

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• How do I verify my email address?

  After you sign up an email will be sent to the address you provided during the signup process to verify that it was entered correctly. Depending on your email client and service it may take up to 15 minutes for this email to arrive. If you don’t see ...

• How do I change my email address?

  Click on “My Profile” from the menu Click on the “Manage E-Mail Address” tab Add your new email If you want to make the new email addres your primary email address, click “Make Primary” If you would like to remove an email address (once you have ...

• Should I use my board or school email address?

  School board mail servers use some very strict spam and email filters. This may cause some of our emails to be blocked, flagged as spam or quarantined erroneously causing you unnecessary grief. We recommend using a personal email address when signing ...

• How do I reset my password?

  Click here to reset your password. Depending on your email client and service it may take up to 15 minutes for this email to arrive. If you don’t see it in your inbox, please check your junk or spam folder.

• I shared my account with a colleague and have ran out of credits, can I get more?

  Yes, you’ll have to renew your subscription and with the renewal you will receive 100 credits. We don’t recommend account sharing though as you only have enough credits allotted for the three reports and it can be cumbersome as only one user can be ...