I shared my account with a colleague and have ran out of credits, can I get more?

I shared my account with a colleague and have ran out of credits, can I get more?

Yes, you’ll have to renew your subscription and with the renewal you will receive 100 credits.

We don’t recommend account sharing though as you only have enough credits allotted for the three reports and it can be cumbersome as only one user can be logged in at any one time.

  1. Click on “My Profile” from the menu
  2. Click on the “Subscriptions” tab
  3. Click the “Renew Early” button

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    • If I cancel, can I get a refund?

      Yes, as long as you cancel within 30 days and haven’t used more than 10 credits. Please see our Terms and Conditions for more information.

    • If I cancel will I still get the same price when I resubscribe?

      Unfortunately not. We have never increased our prices for our teachers that joined us years ago, as long as they kept their subscriptions active. If you cancel and then resubscribe you’ll have to pay the current annual subscription fee.

    • What is the number of reports left in your annual subscription mean?

      For each subscribed year of service, you are allowed to write 100 reports. Each report you write will lessen the amount of reports you can write by one. The number of available reports have no monetary value and do not carry over into the next ...

    • How does the number of reports available to use, work?

      For each subscribed year of service, you are allowed to write 100 reports. Each report you write will lessen the amount of reports you can write by one. The number of available reports have no monetary value and do not carry over into the next ...

    • Why am I limited to 100 reports per year?

      We limit the number of reports that a subscriber can use, per year, to thwart account sharing. Our subscription is annual and you can write 100 reports, over the three reporting periods. Unused reports don't carry over to the next year and have no ...