If I cancel will I still get the same price when I resubscribe?
Unfortunately not. We have never increased our prices for our teachers that joined us years ago, as long as they kept their subscriptions active.
If you cancel and then resubscribe you’ll have to pay the current annual subscription fee.
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If I cancel, can I get a refund?
Yes, as long as you cancel within 30 days and haven’t used more than 10 credits. Please see our Terms and Conditions for more information.
How do I cancel my subscription?
So you’re retiring... this is how you cancel the automatic renewal. ;) Click on “My Profile” from the menu Click on the “Subscriptions” tab Click the “Cancel Subscription” button You'll be able to use the tool until the end of your current ...
I shared my account with a colleague and have ran out of credits, can I get more?
Yes, you’ll have to renew your subscription and with the renewal you will receive 100 credits. We don’t recommend account sharing though as you only have enough credits allotted for the three reports and it can be cumbersome as only one user can be ...
Will the tool use different comments, than those used in a previous report, for the same student?
Our system automatically selects different comments for each report even if you answer the same questions the same way. In addition, you can also vary the questions that you are using from report to report. You can change the questions used in the ...
I have reports left over from last year, but I am being asked to renew.
Your profile is most likely showing the reports you had left over from your last year of reporting or what you'd have if your subscription had renewed. We limit the number of reports you can generate, per subscribed year, to thwart account sharing. ...