If I cancel, can I get a refund?
Yes, as long as you cancel within 30 days and haven’t used more than 10 credits.
Please see our Terms and Conditions for more information.
If I cancel will I still get the same price when I resubscribe?
Unfortunately not. We have never increased our prices for our teachers that joined us years ago, as long as they kept their subscriptions active. If you cancel and then resubscribe you’ll have to pay the current annual subscription fee.
How do I cancel my subscription?
So you’re retiring... this is how you cancel the automatic renewal. ;) Click on “My Profile” from the menu Click on the “Subscriptions” tab Click the “Cancel Subscription” button You'll be able to use the tool until the end of your current ...
I shared my account with a colleague and have ran out of credits, can I get more?
Yes, you’ll have to renew your subscription and with the renewal you will receive 100 credits. We don’t recommend account sharing though as you only have enough credits allotted for the three reports and it can be cumbersome as only one user can be ...